Support requests can be sent by email using the contact address shown on this page.
Support and help
Support
Use this page when you need help with access, account questions, bug reports, or privacy and legal requests related to TrainTrack.
Privacy Policy
See what data TrainTrack uses and how it is processed.
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Terms of Service
Review the rules, eligibility, and usage limits.
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Delete Your Account
Open the public page with deletion steps and support guidance.
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[email protected]
Contact support by email
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Include your account email, device details, and the steps that led to the issue.
This page is public and can be used directly as your app's support URL.
Section 01
How to Reach Support
The fastest way to reach TrainTrack support is to email [email protected].
Please include the email address on your account, the device and OS version you are using, and a short description of what happened so we can help more quickly.
Section 02
What We Can Help With
- Sign-in problems, email verification issues, and password-reset questions.
- Bug reports, unexpected app behavior, syncing problems, and feedback about broken training flows.
- Account deletion questions, privacy requests, and general product support.
Section 03
Before You Write In
- Make sure you are using the latest version of the app or the latest browser session.
- Close and reopen the app, then try again on a stable internet connection.
- If the problem is repeatable, note the exact steps so we can reproduce it.
Section 04
Privacy and Legal Requests
You can review the Privacy Policy and Terms of Service on their public pages at any time.
If your request relates to account data, privacy, or legal notices, send it to [email protected] and include enough detail for us to identify your account safely.
Section 05
Important Limits
TrainTrack support is not an emergency, medical, or injury-response service. If you have an urgent health or safety issue, contact a qualified professional or local emergency services instead.
We do not promise a specific response time, but support requests are reviewed as quickly as practical.